Shipping policy
Sending Your Flowers to Us
To achieve the best preservation results, flowers should be shipped as soon as possible after your wedding or special event.
Fresh Flower Shipping Instructions
- Flowers should be packaged securely in a sturdy box.
- Wrap stems in damp paper towel and secure with plastic wrap to retain moisture.
- Avoid soaking flowers, as excess water can cause damage during transit.
- Include your name, contact details, order number, and event date inside the box.
- We recommend using Express Post or an overnight courier service wherever possible.
Please contact us prior to shipping your flowers so we can expect their arrival and provide any additional instructions.
Return Shipping
Once your preservation piece has been completed, it will be carefully packaged and shipped to the address provided during checkout.
Processing & Delivery
- Preservation pieces are typically completed within the timeframe outlined on your order confirmation.
- Once shipped, you will receive tracking information via email or SMS.
- Delivery times may vary depending on your location and courier service.
Shipping Costs
Return shipping costs are calculated at checkout and are based on the size and weight of your completed preservation piece.
Damaged or Lost Parcels
Every preservation piece is packaged with the utmost care. However, once an item has been handed to the courier, delivery is outside of our control.
If your parcel arrives damaged:
- Photograph the packaging and item immediately.
- Contact us within 48 hours of delivery.
- Retain all packaging materials for any insurance claims.
Important Information
As flowers are a natural product, colour changes and variations may occur during the preservation process. While every effort is made to preserve your flowers as beautifully as possible, exact colour and appearance cannot be guaranteed.
If you have any questions regarding shipping your bouquet, please contact us before posting your flowers to ensure they arrive in the best possible condition